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Social Media HQ

Latest news, best practices, & emerging trends in social media

How to Identify a Russian Bot on Twitter

March 7, 2022 by Christian Zilles

With the 2022 mid-term election campaign already in full swing, it’s not out of the question that we [Read More]

New Microsoft Chatbot Would Further Blur Line Between Real, Virtual Worlds

March 3, 2021 by Christian Zilles

On the surface, the announcement of a new chatbot patent would not seem to be earth-shattering news. [Read More]

It’s Finally Time To Make Data Part of Your Social Media Strategy

January 27, 2021 by Christian Zilles

If you’re looking for a competitive advantage with your social media strategy, one of the easiest [Read More]

How to Write a Resume That a Bot Can Read

April 3, 2020 by Christian Zilles

By now, it’s no secret that most employers are using some type of applicant tracking system (i.e. [Read More]

How Social Media Has Changed Customer Service

March 20, 2019 by Eric Gordon

Customer service used to be sitting on hold for 2 hours before finally talking to a human being who [Read More]

Social Media And The Fake News Phenomenon

March 18, 2019 by Christian Zilles

As much as Facebook claims that it is helping to clean up the “fake news” phenomenon, the fact [Read More]

40% Of B2B Brands Set To Increase Marketing Budgets In 2019

January 30, 2019 by Steve Olenski

It’s not just B2C companies that recognize the need to focus on marketing. According to the 2019 [Read More]

Machines Will Weaponize Social Media Against Humanity Itself

November 6, 2018 by Christian Zilles

The world of social media is changing in ways that the original creators of Facebook, Twitter and [Read More]

Personal Chatbots Are Going To Put The Social Back In Social Media

October 29, 2018 by Christian Zilles

One of the hottest digital marketing trends over the past 18 months has been the rise of chatbots. [Read More]

Using Data To Transform The Experience

September 25, 2018 by Steve Olenski

To improve customer experiences, brands are increasingly turning to data to give them insights and [Read More]

woman looking at social media

7 Social Media Mistakes That Will Lead Your Business To A Disaster

September 13, 2018 by Guest Post

Today most businesses recognize the potential of social media, especially popular sites such as [Read More]

How To Tell If You’re Talking To a Bot

August 6, 2018 by Christian Zilles

No surprises here, but the Internet is filled with fake bot accounts. Just to demonstrate how large [Read More]

When Did Social Media Become Anti-Social?

July 11, 2018 by Christian Zilles

Back in the early years of social media, the emphasis was on connecting, sharing and becoming better [Read More]

Have Consumers Bought Into Bots? A Look At The Current State Of Chatbots

February 20, 2018 by Christian Zilles

Remember when Microsoft CEO Satya Nadella famously proclaimed back in early 2016 that “bots are the [Read More]

How The Truth Is Getting Lost On Social Media

February 13, 2018 by Christian Zilles

Remember when “the truth” seemed to be something immutable and uncontroversial? Those days are long [Read More]

How AI-Powered Chatbots Elevate Marketing Returns

December 21, 2017 by Steve Olenski

Artificial Intelligence (AI) has already found its way into the marketing world, as you may already [Read More]

The Big Social Media Trends For 2018 That Marketers Need To Know

December 5, 2017 by Christian Zilles

With one month left until 2018, it’s time to start paying attention to the new trends that are [Read More]

If You’re Thinking of Using Chatbots In Your Marketing, You Should Read This

October 19, 2017 by Christian Zilles

One of the hottest social media marketing trends of the past 18 months has been the development of [Read More]

The Biggest Social Media Company That Nobody Talks About

September 11, 2017 by Christian Zilles

Quick – name the biggest social media company in the world. Chances are, you’d probably name [Read More]

Why The Rise Of Internet Bots Matters

June 22, 2017 by Christian Zilles

At this year’s Recode conference in California, legendary Internet analyst Mary Meeker released her [Read More]

What CMOs Need To Know About Chatbots

April 27, 2017 by Steve Olenski

As a CMO it is important to stay one step ahead of the competition. AI chatbots have been popping up [Read More]

Social Media Has a Bot Problem (But It Can Be Fixed)

March 28, 2017 by Christian Zilles

For social media marketers, one of the most promising trends of the past 12 months has been the [Read More]

The Internet Of Things Is About To Change The Way We Think About Social Media

January 8, 2017 by Christian Zilles

One of the hottest-selling tech gadgets of the winter holiday season was the Amazon Echo, a nifty [Read More]

The One Social Media Prediction About 2016 That Actually Came True

December 30, 2016 by Christian Zilles

At the start of every year, it’s easy for pundits and so-called experts to toss out their [Read More]

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